FAQ

Frequently asked questions

Can't find the answer? Write to us from the Rates and booking page.

Can you ski from the residence?

Yes. Le Paquebot des Neiges is at the foot of the Aime 2000 pistes: the residence gallery leads straight to the snow front. A secure ski locker lets you leave your equipment on site.

What time do you arrive and leave?

Check-in is from 5 pm and check-out before 10 am. As entry is self-service, you can arrive later: just let us know your arrival time.

How does check-in work?

There is no key handover: the Nuki smart lock opens the apartment door. The code and access instructions are sent to you before your arrival.

Is end-of-stay cleaning included?

Yes, it is included in the price of the stay. Tourist tax (€1.10 per night per adult) is extra.

Can we have a baby cot?

A baby cot can be provided on request, subject to availability. A nursery takes children from 18 months nearby.

Are bed linen and towels provided?

They can be rented from the concierge: €25 per kit for one person, €35 for two. Book at least 2 weeks before arrival, payment by bank transfer.

Are pets allowed?

No, pets are not allowed in the accommodation, except for exceptions provided for by law. The accommodation is also non-smoking.

Where can I park?

Free outdoor parking is available on site. Paid covered parking is opposite the residence (€51 per week): book well in advance.

How many people can sleep in the studio?

Up to 5: sofa bed, bunk beds and trundle bed, the latter being suitable for a child.

Is there Wi-Fi?

Yes, a fibre connection is available, as well as a Smart TV with access to streaming platforms.

Where are the shops and restaurants?

In the residence gallery, on the same level as the entrance: restaurants, shops, equipment hire, the ski school and lift pass sales.

How do I get to the other areas of the resort?

Free shuttles serve the La Plagne districts, and a free cable car reaches Plagne Centre in about 4 min 30.

How do I come by train?

Get off at Aime-la-Plagne station, then take a shuttle or taxi to the residence. The stations of Moûtiers and Bourg-Saint-Maurice are also served.

Is the accommodation accessible to people with reduced mobility?

No, the accommodation is not suitable for people with reduced mobility.

When does the winter season open?

The 2026/27 season is announced from 12 December 2026 to 24 April 2027, subject to snow conditions and changes by the resort.

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